Frequently Asked Questions

• Q

  Can you accommodate some special customization requirements?
  А

  Yes,please feel free to communicate with us about special requirements,such as longer screws,Teflon spraying,and so on.
• Q

  What is the delivery time?
  А

  Normally, our delivery time is around 30 to 40 days. But for some special customized request or solution, we will communicate with production first before we offer delivery time to customer.
• Q

  What's the warranty?
  А

  The warranty is 1 year from the date of delivery except quick-wear parts.
• Q

  What is the voltage frequency of the machine?
  А

  Our standard is a single phase, 220V 50HZ. And we can adjust according to the voltage requirements of customers.
• Q

  What kind of material is used in the machines? All stainless steel?
  А

  Our machine is fully 304 stainless steel except the control box.For more demanding industries,such as the food and pharmaceutical industries,we can offer SS316 as an option.
• Q

  Your manual is in English,do you have any other language manual?
  А

  Currently we offer English and Chinese manuals.
• Q

  Can you arrange the technician to oversea for commissioning?
  А

  We can offer the technician if you requested, but you need to pay the return air ticket, visa charges, labor fees and accommodation. We also suggest you check the machine when we finished in our factory and train you operating the machine.