SERVICE
In every phase, from planning to quality assurance, we offer tailored solutions designed
specifically for you. Relying on the expertise of our highly skilled professionals and our
extensive global network, we commit to providing the right services for every situation. Our
experts are available to assist you either on-site or through the latest digital service tools,
ensuring timely, reliable, efficient, and predictable-cost support. Trust in our services and
support, from planning to quality assurance, to keep your equipment running smoothly and
consistently at its best.
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Warranty
Standard Warranty: 12 months from the date of shipment
Scope: The complete feeder unit, including weighing sensor, controller, gear motor, and mechanical components. (Excluding wear parts such as seals and stirring elements under normal use.)
Worldwide Coverage: Warranty terms apply globally. In case of verified manufacturing defects, we provide free replacement parts and remote diagnostic support.
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Spare Parts
Fast Dispatch: Critical spare parts (load cells, motors) kept in stock at our central warehouse.
Global Logistics Partners: We work with international couriers to ensure fast and tracked delivery to your plant, whether in Europe, America, Southeast Asia, or the Middle East.
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Installation & Training
On-Site Service (optional): We dispatch engineers to your facility for mechanical installation, electrical integration, and initial commissioning.
Operator Training: Hands-on training covering feeder operation, cleaning, troubleshooting, and basic maintenance — delivered on-site or through detailed video manuals.
Detailed Documentation: Every machine comes with an English operation & maintenance manual, wiring diagrams, and common fault diagnostic charts.
